You’re looking for a truly upscale all-inclusive experience away from the crowds, and might just be the answer. This isn’t your typical resort; it’s an island retreat that focuses on premium service and a unique arrival process. If you want a blend of luxury and natural beauty, keep reading.
Arriving in Style
Exclusive Entrance
My journey to began with a seamless transfer from Cancún. Forget the ferry queues; guests are whisked away by private yacht. I arrived on a sleek catamaran, a world away from the usual tourist hustle. This special arrival sets the tone for the whole experience, making you feel pampered from the moment you depart the mainland.
The resort’s own dock is where your dedicated butler will be waiting. Having someone greet you right there, ready to assist with your luggage and offer refreshing drinks, is a wonderful touch. It’s a personalized welcome that truly stands out.
Exploring the Property
Grecian-Inspired Design
The resort itself is built into the hillside, with a striking stone architecture that reminds me of Grecian design. It feels organic and natural, blending beautifully with the environment. The property is designed to be open and airy, with the sea breeze flowing through the corridors.
Throughout the adults-only sections, you’ll find beaded sculptures of sharks. This is a nod to the owners’ passion for shark conservation, which is a unique and interesting detail that adds character to the public spaces.
Pools and Beach Access
There are three distinct pools to choose from, each offering a different vibe. The rooftop infinity pool is spectacular, providing unobstructed ocean views and plenty of sunshine. It stretches along the length of the building, making it feel expansive.
Closer to the lobby, a large pool features a swim-up bar and comfortable hanging rocker seating. For a more secluded experience, head down the stairs to a third pool and hot tub area, complete with a small waterfall. It’s a tranquil spot perfect for relaxation.
A waterslide is available for a brief period each afternoon, dumping right into the beach area. You can also enjoy complimentary water sports like stand-up paddleboarding. The beach area in front of the resort is lovely white sand, though the natural coral reef is nearby, so the sand quality can vary.
Resort Amenities
Butler Service Excellence
One of the standout features here is the dedicated butler service. My butler was incredibly helpful, assisting with everything from departure arrangements to scheduling spa appointments and taking care of laundry. The speed at which they handled my urgent pressing needs was impressive.
The resort offers a comprehensive list of amenities, ensuring a comfortable and convenient stay. This includes 24-hour in-suite dining and concierge services. You’ll also find private, furnished balconies or terraces, luxury linens, and Le Labo bath products in your suite. The in-room wine refrigerator can be stocked to your preferences, and the mini-bar is refreshed twice daily.
It’s worth noting that what’s included here is truly comprehensive. Unlike many other all-inclusive properties, almost everything is covered, including top-shelf liquors. You won’t be signing slips for drinks.
Connectivity
The free Wi-Fi is excellent and works reliably throughout the resort, even down on the beach. This was a huge plus for staying connected.
Dining Experiences
Spezia Mediterranean
Spezia offers a Mediterranean-inspired menu, though our experience leaned heavily towards excellent Italian cuisine. The indoor-outdoor setting is beautiful, especially for enjoying a sunset over the water. The pasta dishes were particularly memorable.
WildFire Steakhouse
The WildFire steakhouse is a great option if you’re craving a quality cut of meat. Reservations are recommended, especially if you’re traveling with a group. We sampled a custom menu, and the flank steak was a definite highlight. Even a unique item like Tabasco pepper ice cream was a surprising and delightful discovery.
Cafe for Quick Bites
Located opposite the main reception, the Cafe is perfect for quick bites. You can grab sandwiches, salads, and coffee. Their pastries are exceptional, showcasing the skill of the resort’s patisserie.
Room Service Delights
For those busy mornings or late nights, room service is a convenient option. While international breakfast is available, I highly recommend sticking to the Mexican breakfast items – the chilaquiles were outstanding. There’s a clever “secret” cabinet in the bathroom for discreet dish collection.
Ordering room service is done via a tablet in your suite. While delivery times are quoted, opting for a confirmation call can add a slight delay but ensures accuracy.
The Temple Cocktail Bar
The Temple bar is a prime spot for sunset viewing. During my visit, they hosted a Mayan ceremony featuring authentic chocolate and small bites from around the property. The whale shark artwork is a striking centerpiece.
Sake Japanese Restaurant
While I didn’t get a chance to dine at Sake during my short stay, the menu featuring ramen and sushi looked incredibly tempting. It’s definitely on my list for a return visit.
Isola Lobby Bar
Isola is one of the larger lobby bars and is well-stocked with an impressive selection of liquors, particularly high-end tequilas and mezcals. It’s a popular spot for drinks after dinner.
Mercado for Breakfast and Lunch
Mercado focuses on breakfast and lunch and features a wood-fired oven that’s in continuous use for pizzas in the afternoon. It’s a good spot for casual meals with a view.
Unik International Rooftop
The rooftop at Unik is a major draw, combining a restaurant and bar with the stunning infinity pool. After dark, it often transitions into a lively club scene with a DJ, and special events like a fire show can add to the evening’s entertainment. The food here is lighter fare, perfect for poolside enjoyment. The fish tacos were surprisingly excellent, and the ceviche was incredibly fresh.
Activities and Experiences
Chocolate Making Class
I participated in an authentic chocolate making class that delved into the history and process of cacao. It was a fascinating experience, learning about the journey from bean to bar, and tasting both the raw product and the finished drink.
Electric Bike Ride
An early morning electric bike ride took us to the southern tip of the island. We explored the point where the Caribbean Sea meets the bay, saw Mayan ruins, and visited a local cemetery, which was surprisingly picturesque and educational. The battery assistance on the electric bikes was a welcome feature on the warmer mornings.
Snorkeling Adventures
Snorkeling excursions are also available early in the morning. While I missed this particular activity due to a late night of writing, it’s a great way to explore the underwater world around Isla Mujeres.
Suite Comfort
Signature Junior King Ocean View Suite
The suite I stayed in featured a sandstone design with muted earth tones, creating a very calming and comfortable atmosphere. It felt spacious, with the bedroom area opening into a sunken living space before the private patio.
The outdoor space included a hammock and a hot tub, though I didn’t use the hot tub given the August heat. The morning views of the Caribbean Sea from the suite are simply breathtaking and a major reason to choose this resort.
Technology in the suite was top-notch, with high-end speakers, a flat-screen TV, and a Nespresso machine. The wine fridge was stocked with a selection of wines, which could be customized upon request.
Bathroom Features
The bathroom was well-appointed with a double vanity and a large walk-in shower. The shower, complete with seating and dual rain shower heads, even offered a view out towards the sea. A shade can be lowered for privacy. Le Labo toiletries added a touch of luxury.
The Balcony View
The balcony offered incredible vistas of turquoise waters and passing catamarans. You could even see the Cancún hotel zone in the far distance, a reminder of the mainland but feeling worlds away. For longer stays, this private outdoor space would be a significant draw.
Overall Value
offers a premium all-inclusive experience that is difficult to match. While rates can vary, they generally fall in the $850-$1,100 per night range. Using World of Hyatt points can offer excellent value, especially when considering the all-inclusive nature of the stay. For entry-level suites, 42,000 points per night can provide a breakeven value, but with a second guest, the points redemption becomes even more compelling.
For a truly special getaway that combines luxury, privacy, and stunning Caribbean scenery, this resort is an outstanding choice. You get the convenience of being near Cancún but the tranquility of an island escape.
If you’re considering a visit in 2026, it’s a fantastic option for a refined all-inclusive experience that lives up to its reputation.
I hope this guide helps you plan your own amazing trip!